Refund policy
RETURNS & EXCHANGES — YSA Atelier
At YSA Atelier, we take pride in delivering high-quality, carefully designed pieces. Due to the nature of our products, all sales are final and we do not offer refunds.
We only accept exchanges in the case of:
- Defective items
- Incorrect items received
To request an exchange, please contact us within 48 hours of receiving your order at support@ysaatelier.com, including your order number and clear photos of the issue.
Items must be:
- Unworn and unused
- In original condition and packaging
We do not accept exchanges for:
- Size or fit issues
- Change of mind
We recommend reviewing our size guide carefully before placing your order.
YSA Atelier reserves the right to refuse any exchange that does not meet the above conditions.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, we will arrange a replacement at no additional cost.
SHIPPING COSTS
Shipping fees are non-refundable.
For any questions, please contact us at support@ysaatelier.com.